Our Services
Customer Support & Retention
Deliver outstanding customer experiences with 24/7 inbound and outbound support, ensuring every interaction builds trust and loyalty. Our professional agents handle inquiries, issue resolution, order processing, and account management, offering personalized, empathetic, and efficient service. With multichannel communication (phone, email, chat, SMS) and AI-powered enhancements, we create seamless customer journeys that improve retention and satisfaction.
Sales & Lead Generation
Boost revenue with targeted outbound sales, cold calling, warm transfers, and lead qualification strategies that maximize conversions. Our expert sales agents specialize in upselling, cross-selling, appointment setting, and customer re-engagement, ensuring a high return on investment. Using data-driven insights, CRM integration, and persuasive communication, we help businesses connect with high-quality leads and turn prospects into loyal customers.
Technical Support & Help Desk
Provide your customers with fast, reliable, and knowledgeable technical assistance. Our tiered IT support solutions include troubleshooting, software and hardware assistance, network support, and product guidance across multiple industries. Whether resolving common issues or handling complex technical escalations, our support specialists ensure smooth operations and a superior user experience. We integrate with knowledge bases, ticketing systems, and AI-driven self-service options to enhance efficiency and resolution times.
Back-Office & Admin
Support
Streamline operations and increase productivity with our comprehensive back-office solutions. We handle data entry, order processing, billing and invoicing, appointment scheduling, document verification, and CRM management, allowing your internal teams to focus on high-value tasks. Our scalable support ensures accuracy, compliance, and efficiency, helping businesses maintain smooth workflows and operational excellence.
About Catalyst Connect
At Catalyst Connect LLC, we believe that every customer interaction is an opportunity to build relationships, enhance brand loyalty, and drive business success. Founded in Fresno, California, we specialize in high-performance call center solutions tailored to meet the needs of businesses across multiple industries.
We go beyond traditional call center services—we become an extension of your brand, delivering seamless, customer-focused solutions that enhance experiences and maximize efficiency. Whether it’s customer support, sales, technical assistance, or back-office operations, our expert team is committed to providing exceptional service that drives real results.
At Catalyst Connect LLC, we don’t just answer calls—we create meaningful connections that help businesses grow. Let’s build stronger customer relationships, together.
Industries
E-Commerce & Retail
Healthcare & Medical Services
Financial Services & Insurance
Technology & SaaS
Travel & Hospitality
Home Services & Utilities
Case Studies
Boosting Customer Retention for an E-Commerce Brand
Challenge: ColourPop, a fast-growing cosmetic online retail company struggled with high customer churn due to inconsistent support and slow response times.
Solution: Catalyst Connect LLC implemented 24/7 multichannel customer support, online AI-driven chat assistance, and personalized follow-ups.
Results: Customer retention increased by 32%, response times improved by 45%, and customer satisfaction ratings jumped from 3.8 to 4.7 stars.
Maximizing Sales for a Financial Services Firm
Challenge: Wolf & Company P.C. A loan provider needed to increase qualified leads but lacked an effective outbound sales team.
Solution: We launched a dedicated sales team, optimized lead qualification scripts, and integrated CRM tracking for targeted follow-ups.
Results: Lead conversions improved by 38%, average deal size grew by 22%, and customer engagement rates doubled within 6 months.
Reducing Support Costs for a SaaS Company
Challenge: Pantheon Systems, A Canadian tech startup faced overloaded support tickets, long resolution times, and high operational costs.
Solution: We introduced tiered technical support, AI-driven ticketing, and knowledge base automation to streamline operations.
Results: Support costs decreased by 40%, ticket resolution time dropped from 48 hours to 12 hours, and first-contact resolution improved by 55%.
Enhancing Real Estate Lead Generation
Challenge: AtlantiCare needed to handle an increasing volume of patient inquiries and appointment scheduling while maintaining compliance.
Solution: We implemented HIPAA-compliant call center operations, an automated appointment scheduling system, and specialized training for healthcare agents.
Results: Call handling capacity increased by 50%, no-show rates decreased by 20%, and overall patient satisfaction scores improved significantly.
Enhancing Real Estate Lead Generation
Challenge: Friedman, A real estate firm struggled to follow up with prospective buyers and schedule property viewings efficiently.
Solution: Our lead nurturing specialists managed inbound and outbound inquiries, qualified potential buyers, and booked appointments in real-time.
Results: The firm saw a 27% increase in property showings, 19% higher closing rates, and more efficient lead tracking through CRM automation.
Customer Service Representative (CSR)
As a Customer Service Representative, you will be the first point of contact for customers, providing exceptional support, handling inquiries, and resolving issues efficiently. Your role will involve managing inbound and outbound calls, email responses, and live chat interactions while ensuring customer satisfaction. You’ll work closely with our team to deliver seamless, friendly, and professional service that enhances the customer experience.
Sales & Lead Generation Specialist
As a Sales & Lead Generation Specialist, you’ll play a key role in driving revenue growth by identifying, engaging, and converting potential customers. You will handle outbound sales calls, follow up on warm leads, and conduct product/service consultations to generate new business. With a commission-based incentive structure, this is the perfect role for those who are goal-driven, persuasive, and thrive in a sales environment.
Technical Support Specialist
As a Technical Support Specialist, you’ll be responsible for assisting customers with troubleshooting, diagnosing technical issues, and providing clear solutions. This role requires strong problem-solving skills, patience, and the ability to communicate complex technical information in a simple way. You’ll work with a variety of industries, handling everything from software troubleshooting to account configuration and system guidance.
Join Us
Are you looking for a dynamic, fast-paced, and rewarding career where every interaction makes an impact? At Catalyst Connect LLC, we don’t just offer jobs—we build careers. Whether you're a customer service pro, a sales powerhouse, or a tech support expert, we give you the tools, training, and opportunities to grow, earn, and succeed. With competitive pay, performance bonuses, flexible schedules, and career advancement paths, we invest in your future. If you're ready to be part of a high-energy team that values excellence, innovation, and people-first service, we want YOU!
Have questions or need a tailored call center solution for your business? Our team at Catalyst Connect LLC is ready to help! Whether you're looking for customer support services, sales solutions, or career opportunities, we’d love to hear from you. Reach out today and let’s start building success together!